Utkarsh Awasthi, Head, Enterprise Customer Marketing, Freshworks, an IT service software provider that helps organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.
Utkarsh is heading the Customer Marketing function globally for Enterprise Business at Freshworks, prior to this he has built and scaled the Customer Success team for North America from Chennai. He has also led CS teams at start-ups like Unbxd & Uninstall.
Utkarsh joins us on episode 21 of the MOV Podcast to discuss the power of videos for growth, retention and advocacy; and the conviction that Freshworks’ Leadership has on video as a medium.
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